The Business of Learning

Fresh from our annual Learning Leadership Summit, I read Clark Quinn’s latest book in two days on vacation. I would have finished faster if I wasn’t taking so many notes! This book is a great tool for learning leaders who are trying to reshape how learning happens in their organizations. Here’s a quick overview to […]

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From my chair at our 2015 Learning Leadership Summit, Jess Elmquist had a clear message to the assembled learning leaders. The message? Develop the skills and courage to advocate for what you need to meet business goals. I heard a similar message at the PACT* meeting last week: own your expertise and share it to […]

Note: This article is republished with permission from Intercom, the magazine of the Society for Technical Communication. It was originally published in May 1994 and focuses on creating user documentation concurrently with software development. If you’ve ever prepared a cost estimate for a project, you know that you can lose sleep over it. Did you […]

How a large healthcare company rolled out new call center training under tight deadline

“Variety and challenge.” That’s how most instructional designer candidates answer when I ask, during an interview, what they’re looking for in their next position. Usually, they mean meeting new people, writing about different topics, and using different authoring tools . On the other hand, managers who are bringing someone on board for a short engagement […]

The Business of Learning

Looking for material for a leadership development program? Working on your own leadership skills? Seeking an alternative to leadership frameworks, checklists, and theories? Learn Like a Leader will satisfy any of these objectives. It’s a collection of of essays from leadership experts edited by Marshall Goldsmith, Beverly Kaye, and Ken Shelton. Each essay is about […]

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Today at our annual Learning Leadership Summit, a person at my table brought up Daniel Pink’s book Drive: The Surprising Truth About What Motivates Us (2009), saying how much she enjoyed it. A couple others of us concurred, and then we tried to name the three things that Pink says are of most importance to […]