How a large healthcare company rolled out new call center training under tight deadline

“If all of this [learning how to read critically] sounds like hard work, you’re right. Most people won’t do it. That’s what sets you apart.” Farnam Streets’ post: How to Read a Book. For awhile now, one of the Twitter hashtags I’ve been curious about and semi-following is #lrnchat. This is a group that gets together on […]

Learning Technology & Trends

A new year means it’s time for industry predictions. I like this guy’s take, and I like that they attached trends to the Hype Cycle. Definitely agree that #mobile is in the ‘slope of enlightenment.’ It will be interesting to see how adoption of xAPI evolves over this year — still lots of talk but […]

How a large healthcare company rolled out new call center training under tight deadline

“Why are we creating this course?” Most L&D professionals have probably asked themselves this before—whether you’re an instructional designer or a learning leader. The answer, of course, should be, “To achieve a business goal.”  After all, that’s why we, in organizational learning, do what we do. Too often though, instructional designers don’t do enough to tie […]

Learning Technology & Trends

Recently, a few of us at Fredrickson Learning were talking about trends — who, in Learning and Development, seems to focus on them, and also when and why we do. This being the beginning of the year, there’s a lot of focus given to trends in many different areas. I recently encountered this little tidbit […]

eLearning

2015 was an excellent year for us: we turned 30, our events went well, we changed our name to Fredrickson Learning, and we put up this fancy new website. We have a lot to be thankful for because we made it through some big changes. Sure, they were self-imposed changes, but changes nonetheless. It’s a reminder that, to […]

How a large healthcare company rolled out new call center training under tight deadline

We want people—clients and on-site coworkers—to enjoy the experience of working with us, and we hire our people accordingly. At Fredrickson Learning, we provide people with the right skills and knowledge for each assignment, of course. But we also strive to add something more. That “something more” is what we want to share here, because it’s part of […]