How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Desmond Clancy, Director of US Legal Sales Training, Education and Development at Thomson Reuters. “After all the sales reps go home, those are the things my staff and I struggle to find solutions for,” said Kyle, a high value and clearly frustrated customer of the distribution company I was working […]

How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Martiey Miller, Sales Training Consultant at Thomson Reuters. In November of 2016 The Harvard Business Review published an excellent article titled “Why the Problem with Learning is Unlearning.” The problem of unlearning plagues sales training departments more than most. In January of 2016 I had just finished facilitating an exciting […]

The Business of Learning

When I heard Learning and Performance Ecosystems would be the topic for May’s Fredrickson Roundtable for Learning Leaders, my curiosity was piqued. I’ve been reading about this concept since I first came across it a few years ago, and just recently I have seen much more discussion about it. I’m looking forward to the opportunity […]

How a large healthcare company rolled out new call center training under tight deadline

“If all of this [learning how to read critically] sounds like hard work, you’re right. Most people won’t do it. That’s what sets you apart.” Farnam Streets’ post: How to Read a Book. For awhile now, one of the Twitter hashtags I’ve been curious about and semi-following is #lrnchat. This is a group that gets together on […]

How a large healthcare company rolled out new call center training under tight deadline

“Why are we creating this course?” Most L&D professionals have probably asked themselves this before—whether you’re an instructional designer or a learning leader. The answer, of course, should be, “To achieve a business goal.”  After all, that’s why we, in organizational learning, do what we do. Too often though, instructional designers don’t do enough to tie […]

Mobile Learning

  Recently, I came across Articulate’s outstanding white paper outlining their stance on Mobile Learning. In it, Articulate’s CTO, Arlyn Asch, makes a strong case against slide-based ‘responsive’ mLearning, saying ‘slide-based eLearning wouldn’t make sense if objects changed position or simply disappeared to fit smaller screen sizes.’ I strongly agree with Articulate’s stance; here are […]