How a large healthcare company rolled out new call center training under tight deadline

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Client

A healthcare company

Business need

A large healthcare company brought on a new state client—and new call center training had to be created in two and a half months to meet an enrollment deadline.

The company already had a curriculum, but the new state client and a new facilitation style required changes to the training. They decided to bring on supplemental learning consultants to meet their deadline. Specifically, they needed people who could quickly get up to speed on the company’s previous curriculum, the new laws, and their new facilitation style.

Fredrickson’s solution

We spoke with the client to make sure we firmly understood of their needs, then we submitted two candidates with the experience to get up to speed fast and the expertise to rewrite everything within deadline. Impressed, the company selected not one candidate but both. Immediately, our learning consultants partnered with the company’s staff to understand their previous curriculum, the new laws, and the company’s new facilitation style. Then they wrote new materials.

Fredrickson’s learning experts provided:

  • Instructional design
  • Technical writing
  • Editing

Results

The company met their call-center training deadline after bringing in experts who got up to speed quickly—and delivered professionally-written training materials on time.