The Business of Learning - learning ecosystems

About ten years ago, I worked as a training manager of a small company made up of several customer service teams. This was before tools such as Articulate and Captivate had made the development of eLearning affordable for 1-2 person training departments, which meant that most of our learning took place in the classroom. For […]

The Business of Learning - learning ecosystems

As an instructional designer, I spend a good deal of time thinking about stories when working on a learning project. My primary goal during my early meetings with a client is to determine the overarching story that will structure the learning event. Then I gather as many anecdotes as possible from subject matter experts so […]