How a large healthcare company rolled out new call center training under tight deadline

This is guest post on “unlearning” is by Martiey Miller, Sales Training Consultant at Thomson Reuters. In November of 2016 The Harvard Business Review published an excellent article titled “Why the Problem with Learning is Unlearning.” The problem of unlearning plagues sales training departments more than most. In January of 2016, I had just finished facilitating […]