How a large healthcare company rolled out new call center training under tight deadline

I love articles with lists. Here’s one with kind of a long list of ways to motivate adult learners.  But even though it’s a list of 17 items, it’s a quick read and all of them are truly relevant. 17 Tips To Motivate Adult Learners

As training professionals, we need to become experts at asking the right types of questions to develop performance solutions for our clients. This is what led me to develop the Fredrickson Business Initiative Strategic Questionnaire. Surprisingly, most training and measurement strategies fail before they even have a chance to succeed. The reason is that many […]