Note: This article is republished with permission from Intercom, the magazine of the Society for Technical Communication. It was originally published in May 1994 and focuses on creating user documentation concurrently with software development. If you’ve ever prepared a cost estimate for a project, you know that you can lose sleep over it. Did you […]

As training professionals, we need to become experts at asking the right types of questions to develop performance solutions for our clients. This is what led me to develop the Fredrickson Business Initiative Strategic Questionnaire. Surprisingly, most training and measurement strategies fail before they even have a chance to succeed. The reason is that many […]

I’m often asked by our clients and the subject matter experts “How do we know if our training is effective?” That’s not an easy one to answer. Training measurement (measuring training effectiveness) has always been and continues to be a challenge. When we think about measuring training effectiveness, it helps to consider the following questions: […]

The Business of Learning - learning ecosystems

To me, it comes down to this issue: Are we using technology (trends) to support our L&D strategy? Or, are we letting those trends drive our strategy?

The Business of Learning - learning ecosystems

A client recently asked me about the metrics we use for estimating custom development of eLearning courses. She wanted to explain to her colleagues the reasons why one course takes weeks to create and another takes months.

The Business of Learning - learning ecosystems

There have been a couple of situations recently that made me think of an aspect of Fredrickson’s custom learning development business that we don’t talk about often, but where I think we really excel: the logistics of learning.