How a large healthcare company rolled out new call center training under tight deadline

“Variety and challenge.” That’s how most instructional designer candidates answer when I ask, during an interview, what they’re looking for in their next position. Usually, they mean meeting new people, writing about different topics, and using different authoring tools . On the other hand, managers who are bringing someone on board for a short engagement […]

The Business of Learning - learning ecosystems

Being long-time advocates for Plain Language (PL), we were pleased to read Governor Dayton’s Executive Order 14-07, “Implementing Plain Language in the Executive Branch,” signed yesterday, March 4. In his EO, Gov. Dayton writes: “Plain Language is a communication, which an audience can understand the first time they read or hear it. Plain Language will […]

Learning Technology & Trends

  1:45 – 2:30p Travel Time 2:30 – Client Meeting 3p – 3:45p Travel Time Yup. That’s forty-five minutes each way for a client check-in meeting, held in-person to briefly discuss next steps in the design and development process for an e-learning course. Was it inconvenient? You bet. Was it worth every minute of time […]

The Business of Learning - learning ecosystems

In a perfect world, we’d all have the exact budget and time needed to make every project perfect. But, we all know how often that happens. Lately I’ve worked on a few projects that, though I can’t say budget wasn’t an issue, it certainly wasn’t as big of an issue as the timeline. We start […]

The Business of Learning - learning ecosystems

Recently, I’ve seen quite a few questions posted on boards that I follow asking “What’s the best tool for…?” Often, I’m curious as to why the question is being asked. I’ll say to myself, “based on what requirements?” Or “given what parameters?” And, “to what purpose?” I often end up banging my head, not responding, […]

The Business of Learning - learning ecosystems

In the past few weeks, we’ve seen a surge in interest from clients who are impacted by the Sunshine Act and need their employees to comply with this new law. Compliance initiatives always present some interesting challenges, but the Sunshine Act is an especially challenging one. First, a little background about the Sunshine Act. The […]