I found this article in the Harvard Business Review and I thought it provided some good food for thought. We can produce great training “about” a topic, but once the learner is back on the job and trying to apply what they’ve learned, how will they know if they’re doing it well?
The nature of many “knowledge worker” jobs today is that we each work on small, and often very specialized pieces, of the overall product or service. This is often coupled with little or no direct feedback about how well we’re doing our job and the overall result for the organization.
It was interesting to me to think about how learning could be more effective by having very visible indicators of process and progress.