How a large healthcare company rolled out new call center training under tight deadline

The high my learning team and I get when we make a difference in someone’s life is incredibly rewarding, even addictive at times. To get this result, however, solutions must address a real pain in that person’s life. And, straight from the school of hard-knocks, the first step toward a successful learning program is to […]

Mobile Learning

You may have heard something like this: “We want to develop a series of eLearning modules. Learners should be able to access them on computers and mobile devices.” It’s true most rapid eLearning authoring tools, such as Captivate or Storyline, offer HTML5 publishing options which can make your eLearning module viewable on mobile devices. However, […]

How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Desmond Clancy, Director of US Legal Sales Training, Education and Development at Thomson Reuters. “After all the sales reps go home, those are the things my staff and I struggle to find solutions for,” said Kyle, a high value and clearly frustrated customer of the distribution company I was working […]

How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Martiey Miller, Sales Training Consultant at Thomson Reuters. In November of 2016 The Harvard Business Review published an excellent article titled “Why the Problem with Learning is Unlearning.” The problem of unlearning plagues sales training departments more than most. In January of 2016 I had just finished facilitating an exciting […]

Harvey Mackay and John Alexander - Fredrickson Learning January 26 2017 event names 3

John Alexander, a training director at Travelers, agreed to tell us “his personal Harvey Mackay story, ” and explain to us why he’s excited to hear Harvey speak at our Jan. 26th event: Essential Business Skills from a Minnesota Icon. “Excited” might be an understatement. John was actually the one who approached us at Fredrickson with […]

The Business of Learning

At Fredrickson Learning, we like to stay in touch with the L&D industry. You might say we’re hungry for it. We run several thriving L&D communities, and networking is built into the heart of who we are as a company (heck, that’s how I got my job here). But it doesn’t end there. As an L&D […]