Hand pointing at glowing digital brain. Artificial intelligence and future concept. 3D Rendering

The digital age has created a massive increase in the speed and complexity of the business, resulting in the largest job transition since the Industrial Revolution. Given this rapid transformation, the next five years will likely be more disruptive to HR and corporate learning than the last 50. Today’s HR and L&D leaders should focus […]

In the talent and L&D communities over the last several years, there has been much discussion about digital transformation. From Brandon Carson’s book, Learning in the Age of Immediacy, to Josh Bersin’s article, Learning in the Flow of Work, conversations have sparked continued interest in exploring how our profession needs to change and adapt to support the […]

How a large healthcare company rolled out new call center training under tight deadline

The high my learning team and I get when we make a difference in someone’s life is incredibly rewarding, even addictive at times. To get this result, however, solutions must address a real pain in that person’s life. And, straight from the school of hard-knocks, the first step toward a successful learning program is to […]

How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Desmond Clancy, Director of US Legal Sales Training, Education and Development at Thomson Reuters. “After all the sales reps go home, those are the things my staff and I struggle to find solutions for,” said Kyle, a high value and clearly frustrated customer of the distribution company I was working […]

How a large healthcare company rolled out new call center training under tight deadline

This is guest post on “unlearning” is by Martiey Miller, Sales Training Consultant at Thomson Reuters. In November of 2016 The Harvard Business Review published an excellent article titled “Why the Problem with Learning is Unlearning.” The problem of unlearning plagues sales training departments more than most. In January of 2016, I had just finished facilitating […]

The Business of Learning - learning ecosystems

When I heard Learning and Performance Ecosystems would be the topic for May’s Fredrickson Roundtable for Learning Leaders, my curiosity was piqued. I’ve been reading about the concept of learning ecosystems since I first came across it a few years ago. Just recently, I’ve seen much more discussion about it and I’m looking forward to […]