Hello everyone! Welcome to a new year of learning events for our L&D community. We’re looking forward to seeing all of you in 2020 and learning new things from you. We wanted to take a moment to express our gratitude for your support and participation in the community events. We at Fredrickson have a blast […]

Our Healthcare Learning Leader Forum members wondered what current trends in healthcare learning professionals are most excited about and interested in implementing? To find out, we drew on some members of the forum to see what they’ve been exploring and implementing. Below, six experts share stories of various recent learning implementations using new-to-their-organization technologies, design […]

Hand pointing at glowing digital brain. Artificial intelligence and future concept. 3D Rendering

The digital age has created a massive increase in the speed and complexity of the business, resulting in the largest job transition since the Industrial Revolution. Given this rapid transformation, the next five years will likely be more disruptive to HR and corporate learning than the last 50. Today’s HR and L&D leaders should focus […]

In the talent and L&D communities over the last several years, there has been much discussion about digital transformation. From Brandon Carson’s book, Learning in the Age of Immediacy, to Josh Bersin’s article, Learning in the Flow of Work, conversations have sparked continued interest in exploring how our profession needs to change and adapt to support the […]

How a large healthcare company rolled out new call center training under tight deadline

The high my learning team and I get when we make a difference in someone’s life is incredibly rewarding, even addictive at times. To get this result, however, solutions must address a real pain in that person’s life. And, straight from the school of hard-knocks, the first step toward a successful learning program is to […]

How a large healthcare company rolled out new call center training under tight deadline

This is a guest post by Desmond Clancy, Director of US Legal Sales Training, Education and Development at Thomson Reuters. “After all the sales reps go home, those are the things my staff and I struggle to find solutions for,” said Kyle, a high value and clearly frustrated customer of the distribution company I was working […]