How a large healthcare company rolled out new call center training under tight deadline

“If all of this [learning how to read critically] sounds like hard work, you’re right. Most people won’t do it. That’s what sets you apart.” Farnam Streets’ post: How to Read a Book. For awhile now, one of the Twitter hashtags I’ve been curious about and semi-following is #lrnchat. This is a group that gets together on […]

How a large healthcare company rolled out new call center training under tight deadline

“Why are we creating this course?” Most L&D professionals have probably asked themselves this before—whether you’re an instructional designer or a learning leader. The answer, of course, should be, “To achieve a business goal.”  After all, that’s why we, in organizational learning, do what we do. Too often though, instructional designers don’t do enough to tie […]

Mobile Learning - mobile first design

  Recently, I came across Articulate’s outstanding white paper outlining their stance on Mobile Learning. In it, Articulate’s CTO, Arlyn Asch, makes a strong case against slide-based ‘responsive’ mLearning, saying ‘slide-based eLearning wouldn’t make sense if objects changed position or simply disappeared to fit smaller screen sizes.’ I strongly agree with Articulate’s stance; here are […]

How a large healthcare company rolled out new call center training under tight deadline

In following @Learning2015 this week (the week of Elliot Maisie’s conference: 2015 Learning), I was intrigued by a tweet that proclaimed “Learning styles are NOT effective for learning design.” The tweet directed me to this article, which provides evidence for the claim. Learning Styles are NOT an Effective Guide for Learning Design In the paragraph […]

eLearning

There are many great TED Talks available, and here’s a nice curated list of TED Talks applicable to eLearning.  And, of course, much of the information goes beyond eLearning and really speaks to the future of learning as well. 10 Ted Talks That Will Help You to Make ELearning Meet Modern Learners’ Needs

How a large healthcare company rolled out new call center training under tight deadline

While perusing the backchannel of #devlearn from the 2015 Devlearn Conference, I came across this blog reference for a method to implement gaming as part of an overall learning strategy. I was drawn into the article by the conclusion the author reached about the statistics from the 2014 ATD survey: “Most organizations have never used games […]