How a large healthcare company rolled out new call center training under tight deadline

This is guest post on “unlearning” is by Martiey Miller, Sales Training Consultant at Thomson Reuters. In November of 2016 The Harvard Business Review published an excellent article titled “Why the Problem with Learning is Unlearning.” The problem of unlearning plagues sales training departments more than most. In January of 2016, I had just finished facilitating […]

The Business of Learning - learning ecosystems

When I heard Learning and Performance Ecosystems would be the topic for May’s Fredrickson Roundtable for Learning Leaders, my curiosity was piqued. I’ve been reading about the concept of learning ecosystems since I first came across it a few years ago. Just recently, I’ve seen much more discussion about it and I’m looking forward to […]

How a large healthcare company rolled out new call center training under tight deadline

“If all of this [learning how to read critically] sounds like hard work, you’re right. Most people won’t do it. That’s what sets you apart.” Farnam Streets’ post: How to Read a Book. For awhile now, one of the Twitter hashtags I’ve been curious about and semi-following is #lrnchat. This is a group that gets together on […]

How a large healthcare company rolled out new call center training under tight deadline

“Why are we creating this course?” Most L&D professionals have probably asked themselves this before—whether you’re an instructional designer or a learning leader. The answer, of course, should be, “To achieve a business goal.”  After all, that’s why we, in organizational learning, do what we do. Too often though, instructional designers don’t do enough to tie […]

Mobile Learning - mobile first design

  Recently, I came across Articulate’s outstanding white paper outlining their stance on Mobile Learning. In it, Articulate’s CTO, Arlyn Asch, makes a strong case against slide-based ‘responsive’ mLearning, saying ‘slide-based eLearning wouldn’t make sense if objects changed position or simply disappeared to fit smaller screen sizes.’ I strongly agree with Articulate’s stance; here are […]

How a large healthcare company rolled out new call center training under tight deadline

In following @Learning2015 this week (the week of Elliot Maisie’s conference: 2015 Learning), I was intrigued by a tweet that proclaimed “Learning styles are NOT effective for learning design.” The tweet directed me to this article, which provides evidence for the claim. Learning Styles are NOT an Effective Guide for Learning Design In the paragraph […]