How a large healthcare company rolled out new call center training under tight deadline

I love articles with lists. Here’s one with kind of a long list of ways to motivate adult learners.  But even though it’s a list of 17 items, it’s a quick read and all of them are truly relevant. 17 Tips To Motivate Adult Learners

Jess Elmquist presents at Fredrickson Learning's Learning Leadership Summit

What a great turnout for our last Intersect meeting of 2013! We had more than 70 people there to hear from our panel about the strides that State agencies have made in making information accessible. Our panel discussion was led by Jay Wyant, Chief Information Accessibility Officer at MN.IT Services, Central. Other panel members were: […]

Jess Elmquist presents at Fredrickson Learning's Learning Leadership Summit

At the November 13 Intersect meeting, more than 60 of us (a record!) gathered to talk about website and intranet content strategy. There are many challenges and intricacies around getting a content strategy in place, but in the long run it sure can make the day-to-day work of IT and communications staff easier. Plus there […]

Jess Elmquist presents at Fredrickson Learning's Learning Leadership Summit

At the August 14 Intersect meeting about 50 of us got together to continue the discussion about using social media on public-sector websites. It can be a challenge to set up and maintain, but in many ways is definitely worth the effort. We had three members facilitate our discussion, each from a slightly different perspective: […]

Jess Elmquist presents at Fredrickson Learning's Learning Leadership Summit

Our November 8 Fredrickson Intersect meeting featured volunteer speaker Nancy Hoffman of the Minnesota Historical Society. Nancy reviewed with us the advantages and challenges of making available the data owned primarily by public-sector organizations. When given visibility and straightforward access, these volumes and volumes of data can be reused in ways that may make a […]

Jess Elmquist presents at Fredrickson Learning's Learning Leadership Summit

Thanks again to Jed Becher, Web Coordinator at the Minnesota Department of Natural Resources, for putting together the presentation for our August 9 Intersect meeting. Also, thanks to Rachel Dobbs, FredComm’s own analytics guru, for chiming in on how the Webtrends tool works in comparison with Google Analytics. So many of us are curious about […]